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| Claims Management Resources, LLC. (CMR)
provides a full menu of third-party administration (TPA)
claims services for all lines of business. Our experienced
claims staff, toll-free claims reporting and customized
cost containment programs enable CMR clients to offer
enhanced services to their customers while reducing claims
expenses and loss payouts. |
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| CMR conducts customer surveys and issues
management reports throughout the claims administration
process to help keep clients apprised of program status
at all times. |
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| CMR claims administration
program provides: |
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Fast response
- Clients can easily contact CMR by fax, mail or e-mail
to initiate a claim notice. Within 24 hours of receiving
a claims notice, we will contact: |
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Insured
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Claimant |
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Cause and origin expert
(if needed) |
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Other independent experts,
as required |
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Dedicated claims staff - CMR
claims adjusters work exclusively on servicing clients'
claims. |
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Reserving - CMR's reserving
strategy is based upon estimates of ultimate claim value,
with separate reserves allotted for each loss type (building,
contents, etc.), as well as for allocated expenses. Ultimate
reserve value determinations are made within six months
of CMR's receipt of a loss notice. |
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Reinsurance - CMR works with
clients to assure compliance with necessary reinsurance
reporting requirements. |
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Claims authority and settlement
- CMR secures client approval along with all appropriate
documentation prior to making reserving or settlement
recommendations. Claims payments are made in accordance
with applicable state Fair Claims Practices Acts. |
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Litigation - Our staff actively
manages litigation to provide clients with the best possible
claims results, while exercising tight control over legal
costs. |
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Loss prevention - CMR will
advise clients of any adverse underwriting information
discovered during individual claims investigations. |
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CMR specialty services
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| CMR offers a wide
array of specialty integrated TPA services, included: |
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Small estimate review
- small auto estimates (generally up to $2,500)
are reviewed in-house to identify savings opportunity
and to help negotiate settlements based on agreed prices. |
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Prompt claims reporting
support - we help clients reduce their claims
costs by establishing early rapport with the insured or
claimant. |
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Preferred contractors
program - CMR's network of approved repair contractors
deliver prompt, professional service at reasonable prices.
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Approved counsel network
- CMR has access to attorneys and subrogation
specialists who have agreed to reduce fees and prearranged
reporting requirements. |
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Alternative dispute
resolution (ADR) - Automotive and general liability
cases are settled through voluntary mediation, arbitration,
settlement days and other approved methods.
Click here for Preferred Shop Assignment
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